Privacy Policy

Introduction

This Privacy Policy explains how nexoravexium.top S.A. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website nexoravexium.top or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller for your personal information is nexoravexium.top S.A., a company registered in Portugal with registration number 853629741. Our registered address is Rua de São Bento 281, 4765-887 Braga, Portugal. You can contact us regarding any privacy matters at [email protected] or by calling +351 251921194.

Data We Collect

We collect different types of personal data when you interact with our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address
• Technical Information: IP address, browser type, operating system, device information, and website usage data
• Communication Data: Any information you provide when contacting us through forms, emails, or phone calls
• Cookie Data: Information collected through cookies and similar tracking technologies
• Service Usage Data: Information about how you use our fitness studio retention automation services

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. Here's how we use your information:

• Service Provision: To provide our fitness studio retention automation services and respond to your enquiries
• Communication: To communicate with you about our services, updates, and support matters
• Website Improvement: To analyse website usage and improve our online presence
• Marketing: To send you relevant marketing communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, such as hosting providers, analytics services, and customer support tools. These third parties are bound by confidentiality agreements and are only permitted to use your data for the specific purposes we authorise.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for up to 7 years for business and legal purposes. Website usage data and analytics information may be retained for up to 2 years. You can request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

International Data Transfers

As we are based in Portugal and serve clients across the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 16 years of age. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD). You can also contact the supervisory authority in your country of residence if you are located elsewhere in the EU/EEA.